Technical Support Analyst

Join Spotnana as a Technical Support Analyst to build the future of the travel industry. You will work with the Customer Experience department and cross-functional partners to resolve complex issues and provide technical support to strategic customers and partners. The role requires 4+ years of experience in a customer-facing support function, strong problem-solving skills, and proficiency in at least one programming language. Spotnana offers a hybrid work environment, competitive compensation, and comprehensive benefits, including parental leave, medical insurance, and employee retirement planning.

Requirements

• High level of English proficiency
• 4+ years of experience in a customer-facing support function
• Extensive troubleshooting, debugging, and investigation skills
• Experience with at least one programming language
• Solid knowledge of web technologies like HTML/CSS
• Experience with database systems or SQL
• Experience with major Cloud Platforms such as AWS
• Goal-oriented, independent, and structured approach to problem-solving
• Customer service-oriented skills
• Excellent interpersonal skills

Benefits

• Comprehensive benefit plans covering medical for self, spouse, children, and parents
• Employee assistance program
• Group accidental coverage for all employees
• 18 privilege leaves
• 12 casual/sick leave days per year
• 12 company holidays
• Quarterly recharge/wellness days
• End-of-year company shutdown
• Up to 26 weeks of parental leave
• Monthly cell phone/internet stipend
• Meal allowance
• Wellness/gym reimbursement
• Employee retirement planning