Manager, Account Management

As the Manager, Account Management, you'll lead and grow our global Account Management team through Spreedly's next exciting phase. You'll manage the Account Management team across SMB, Mid-Market, and Enterprise segments, and be responsible for building and executing a cohesive strategy for how we grow and retain a ~$40M+ book of business.

Requirements

• 5+ years of total experience in Account Management and/or Customer Success
• 3+ years of experience managing a team of account managers or existing business sellers, including enterprise segment exposure
• Aptitude for technology and ability to communicate and work effectively with highly technical customers and internal stakeholders
• Demonstrated success managing and growing a multimillion-dollar book of business, with a strong understanding of NRR and expansion dynamics
• Proven experience working with international/global customers and navigating complex, multi-stakeholder organizations
• Strong operational rigor, including forecasting, pipeline management, and running effective team cadences (1:1s, QBRs, and deal reviews)
• Superior verbal and written communication skills, with the ability to influence up, down, and across the organization
• Ability to operate autonomously in a dynamic, fast-paced, and evolving environment, maintaining a positive, solutions-oriented attitude

Benefits

• Competitive salary + Equity
• Outstanding Medical and Dental benefits, including 100% employer-paid options
• Company-paid Life and Disability insurance
• Optional vision and supplemental insurance options, and various Flexible Spending Accounts (FSA)
• Open Paid Time Off policy + 12 weeks of paid leave for new parents
• Matching 401(k) plan (5% up to $5,000 yearly)
• $1,000 annual professional development stipend
• Monthly home working/digital lifestyle stipend, new MacBook, and one-time accessory reimbursement
• Access to company-paid professional coaching service
• Visits to HQ in Durham, North Carolina for remote employees