Associate Director, Care Support US Operations

Spring Health is a leading provider of mental health services, seeking an Associate Director, Care Support US Operations to lead the domestic team and drive the evolution of their operations. The role involves overseeing workflows, building a high-performing culture, and partnering with cross-functional teams to ensure high-quality, human-centered services.

Requirements

• 7+ years of experience in operations or service delivery leadership, specifically within fast-paced environments.
• 2+ years of experience managing managers, with a proven ability to build resilient, high-trust teams.
• A track record of leading through change with transparency and heart.
• The ability to balance data-driven 'architect' thinking with an intuitive understanding of people dynamics.
• A steady, compassionate leader who prioritizes the team's ability to thrive during transitions.
• Highly accountable, yet possesses the emotional intelligence to coach through setbacks.
• A clear communicator who can distill ambiguity into calm, actionable steps for their team.

Benefits

• Health, Dental, Vision benefits
• Employer sponsored 401(k) match
• Annual allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers
• Competitive paid time off policies
• Parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents
• Access to Noom, a weight management program
• Access to fertility care support through Carrot
• Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year
• $200 per year donation matching to support your favorite causes