Customer Success Manager - Service
SprinklrMunich, Bavaria, Germany • Hamburg, Germany
Posted February 9, 2026
Full Time
About the Company
Sprinklr is a unified, AI-native platform for enterprise software that helps companies deliver next-generation, unified engagement journeys.
Job Description
Sprinklr is looking for a Customer Success Manager - Service to own the strategic technical relationship with enterprise customers in customer service, CX, and contact center operations.
Requirements
- 6+ years in enterprise service operations, CCaaS, or CX tech consulting
- Fluency in German and English
- Deep understanding of contact center operations, metrics, and change management practices
- Experience with major service platforms
- Proven experience leading multi-year service transformation programs
Benefits
- Comprehensive suite of benefits
- Paid time off
- Voluntary healthcare coverage
- Mentoring Program