Senior Customer Success Manager, Service (CCaaS)
SprinklrSeoul, South Korea
Posted April 1, 2026
Full Time
About the Company
Sprinklr is a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights.
Job Description
Sprinklr is seeking a Senior Customer Success Manager to drive the successful adoption and expansion of Sprinklr’s Care, Case Management, AI Automation, and Contact Center solutions by acting as the technical face of the partnership.
Requirements
- Transformation Advisor
- Platform Leadership
- Customer Enablement
- Risk & Growth Management
- Technical Escalations & Roadmap Influence
- Cross-Org Program Management
Benefits
- Comprehensive suite of benefits designed to help each member of our team thrive
- Paid time off to recharge and spend time with loved ones
- Voluntary healthcare coverage
- Mentoring Program to support growth and amplify our focus