Senior Customer Success Manager - CCAAS
SprinklrBengaluru, Karnataka, India • Gurgaon, Haryana, India
Posted March 30, 2026
Full Time
About the Company
Sprinklr is a unified, AI-native platform for Unified-CXM that empowers companies to deliver next generation, unified engagement journeys that reimagine the customer experience.
Job Description
Sprinklr is seeking a Senior Customer Success Manager to drive the adoption and expansion of its Care, Case Management, AI Automation, and Contact Center solutions.
Requirements
- Transformation advisory
- Platform leadership
- Customer enablement
- Risk and growth management
- Technical escalations and roadmap influence
- Cross-org program management
Benefits
- Comprehensive benefits suite
- Paid time off
- Voluntary healthcare coverage
- Mentoring program
- Equal-opportunity workplace