Lead Customer Success Manager - CCaaS

Sprinklr is seeking a Lead Customer Success Manager to drive customer success and adoption of its unified customer experience management platform. The ideal candidate will have a minimum of 6 years of experience in customer success, technical account management, or technology consulting, and will be responsible for developing and implementing customer success plans, managing customer relationships, and driving revenue growth.

Requirements

• Minimum of 6 years' experience in Customer Success, Technical Account management, Technology Consulting or Technology Solutions Development
• Experience delivering large-scale transformational programs across Fortune 100 enterprise clients’ customer experience functions
• Strong program management experience overseeing large, cross-functional teams to ensure timely execution of deliverables
• Proven ability to explain complex technical concepts in business-friendly terms to customers and internal partners
• Exceptional communication and presentation skills with demonstrated ability to communicate and influence effectively at all levels of the organization
• Ability to travel between 25-50% of the time

Benefits

• 401k plan with 100% vested company contributions
• Flexible paid time off
• Holidays
• Generous caregiver and parental leaves
• Life and disability insurance
• Health benefits including medical, dental, vision, and prescription drug coverage