Senior Customer Success Manager - CCaaS

Sprinklr is a leading platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver exceptional experiences at scale. As a Senior Customer Success Manager, you will be responsible for driving adoption, value realization, and long-term success for Sprinklr's most strategic customers.

Requirements

• 6+ years in MarTech, AdTech, or digital media consulting
• Fluency in Spanish and English (verbal and written)
• Deep experience in campaign setup, media planning, or brand marketing strategy
• Strong understanding of omnichannel marketing strategy and platform analytics
• Executive-level presentation and stakeholder management skills
• Data fluency: ability to interpret telemetry, product usage, and marketing KPIs

Benefits

• Comprehensive suite of benefits designed to help each member of our team thrive
• Paid time off to recharge and spend time with loved ones
• Voluntary healthcare coverage in countries where applicable
• Mentoring Program designed to create meaningful connections that support growth