Sr. Customer Success Manager - CCaaS

Sprinklr is seeking a Sr. Customer Success Manager to work remotely in the United States. The successful candidate will be responsible for delivering exceptional customer experiences across multiple customer touchpoints, analyzing customer data, and providing actionable recommendations to improve customer success. The ideal candidate will have a strong background in customer success, technical account management, or technology consulting, with experience working with Fortune 100 enterprise clients.

Requirements

• Minimum of 6 years' experience in Customer Success, Technical Account management, Technology Consulting or Technology Solutions Development
• Experience delivering large-scale transformational programs across Fortune 100 enterprise clients' customer experience functions
• Ability to analyze customer's usage data, KPIs and health indicators to identify opportunities for improvement
• Strong program management experience overseeing large, cross-functional teams
• Proven ability to explain complex technical concepts in business-friendly terms
• Exceptional communication and presentation skills

Benefits

• 401k plan with 100% vested company contributions
• Flexible paid time off
• Holidays
• Generous caregiver and parental leaves
• Life and disability insurance
• Health benefits including medical, dental, vision, and prescription drug coverage