Sprinklr is seeking an Implementation Consultant Lead to ensure customers receive the best onboarding experience and value by effectively deploying Sprinklr software based on customer use-cases, industry and best practices.
Requirements
- Configure the Sprinklr product for various brands and industries following high standards of delivery and quality
- Constant learning and collaborating with the team to develop best practices on product configuration
- Work as a team to understand product adoption by various brands and establish standard practices to improve adoption
- Expertise in business analysis, functional specification, system design, platform configuration, testing, and training
- Provide social insights and recommendations to support clients’ business practices
- Design and configure the appropriate Sprinklr solution to meet all requirements based on best practices and client’s custom needs
- Perform health checks of existing customers in need of platform upgrades and suggest solutions based on best practices and client needs
- Ensure that all client users during customer onboarding are trained and educated properly on the platform & establish a relationship built on trust with client champions
- Complete the execution of platform deployment in such a way as to anticipate future client needs or business requirements that may occur
- Provide consulting advise to clients about Sprinklr platform during different phases of project implementation
Benefits
- Paid time off to recharge and spend time with loved ones
- Voluntary healthcare coverage in countries where applicable
- Mentoring Program designed to create meaningful connections that support growth and amplify our focus
- Equal opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws
- Reasonable accommodations are available upon request during the interview process
