Sprinklr is seeking a Lead Product Solution to work with prospects and customers during sales cycles to build confidence and excitement around the full functionality of the Sprinklr CCaaS Omnichannel and Contact Center Intelligence and Automation platform and integrations with customer systems. The ideal candidate will have 8+ years of experience and be a Subject Matter Expert in the Latest contact center solutions with a focus on customer experience with specialization in in VoIP, Telecom, and Networking domains.
Requirements
- Work directly with prospects and customers during sales cycles
- Own all deliverables around extensibility and integrations with customers
- Proactively recommend solution designs to customers during the sales cycle
- Help identify and research opportunities on new/existing clients
- Collaborate with Engineering and Product teams to further build a best in class platform solution
- Contribute to the development of your own and your team's technical acumen
- Proactively engage in the strategic development of the SA organization
- Creates compelling presentations and collateral that demonstrate our solutions and the value they provide against a customer's required capabilities
- Ability to Identify further requirements within new and existing accounts
- Expected to Continually Develop and maintain expert technical understanding of the client portfolio whilst leveraging against competitor solutions
- Lead and deliver technical workshops & proof of concepts based on customers key business requirements and ROI
- Creates re-usable collateral for the entire global presales team and acts as a mentor
- Keeps up with an aggressive training schedule and maintain up to date Sprinklr product certifications
- Identify key requirements needed from cross-functional teams and external vendors
- Develop and manage budget for projects and be accountable for delivering against established business goals/objectives
- Work with other sales and solution consultants to identify risks and opportunities across multiple projects within the department
- Provide hands-on, pre-sales technical guidance to the Sales division
- Create and deliver technical sales-focused presentations to buyers including whiteboarding and demo's
- Attends client meetings to conduct in depth discovery on the customer's current and future states and positive business outcomes
Benefits
- Voluntary healthcare coverage in countries where applicable
- Paid time off to recharge and spend time with loved ones
- Mentoring Program to create meaningful connections that support growth and amplify our focus
