Product Manager - Voice Connect
SprinklrAustin, Texas, United States
Posted March 19, 2026
134000 - 223000 USD
About the Company
Sprinklr was founded in 2009 to solve a big problem: enterprise-size complexity dividing brands from the customers they serve. Today, Sprinklr is a leading enterprise software company for all customer-facing functions. With native AI, the Sprinklr unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,900 valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 60% of the Fortune 100. Sprinklr is redefining the world’s ability to make every customer experience extraordinary.
Job Description
As a Product Manager - Voice Connect, you will lead the development of Sprinklr’s CcaaS solutions, driving innovation in communication technologies for a global audience.
Requirements
- Define and own the product vision, roadmap, and strategy for voice solutions within the CcaaS portfolio.
- Analyze market trends, customer feedback, and competitive landscapes to identify opportunities for differentiation and innovation.
- Align product goals with the company’s strategic objectives and revenue targets.
- Lead the end-to-end product lifecycle, from ideation to General Availability (GA).
- Collaborate with engineering teams to deliver scalable, reliable, and innovative voice solutions, including SIP trunking, WebRTC, Network, Solution Architecture for CCaaS and programmable voice APIs.
- Ensure compliance with global telecommunications regulations, such as GDPR, TCPA, and local telecom laws in target markets.
- Work closely with customers, partners, and internal stakeholders to understand use cases and pain points.
- Prioritize features that enhance user experience and create competitive advantages in enterprise and SMB markets.
- Drive adoption through education, training, and customer advocacy programs.
- Act as the primary interface between product management, engineering, marketing, sales, and customer success teams.
- Define and communicate product requirements through detailed PRDs, user stories, and use cases.
- Ensure successful go-to-market strategies, including pricing, packaging, and messaging.
- Define KPIs and success metrics for voice solutions, tracking adoption, performance, and ROI.
- Continuously refine product features and roadmaps based on data-driven insights and feedback
Benefits
- Comprehensive suite of benefits
- Paid time off
- Flexible paid time off
- Holidays
- Generous caregiver and parental leaves
- Life and disability insurance
- Health benefits including medical, dental, vision, and prescription drug coverage
- 401k plan with 100% vested company contributions
