Agentic Voice - Product Manager

At NiCE, we're ambitious and game changers. We set the highest standards and execute beyond them. As a Technical Product Manager for Agentic Voice, you will lead the strategy and execution of our next-generation voice capabilities at the intersection of conversational AI, real-time voice infrastructure, and enterprise-grade platform architecture.

Requirements

• Define and drive the voice product strategy, covering telephony infrastructure, SIP integrations, voice gateways, media handling, STT/TTS providers, and real-time orchestration.
• Partner with engineering to design resilient, low-latency, carrier-grade voice architectures.
• Evaluate and integrate voice technology providers (STT, TTS, VAD, media streaming, etc).
• Own key technical decisions around latency, audio quality, scalability, failover, and compliance in enterprise voice environments.
• Build prototypes and validate new voice experiences using modern AI and speech tooling when needed.
• Drive cross-functional alignment across engineering, solution engineering, sales, and customer success to ensure successful adoption of voice capabilities.
• Define success metrics such as call quality, latency, containment rate, handover performance, and infrastructure reliability.
• Continuously improve the Agentic Voice experience through experimentation, measurement, and iteration.

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance