Lead VOIP Engineer
SprinklrGurgaon, Haryana, India
Posted October 18, 2025
Full Time
About the Company
Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.
Job Description
Sprinklr is seeking a Lead Product (Software) Engineer-VoIP to design and build high-performance modules within our Voice platform. The ideal candidate will have experience building and operating VoIP systems or CPaaS platforms, and will be responsible for implementing core voice capabilities, building and optimizing SIP call routing logic, and developing and managing configurations for scalability.
Requirements
- 3 to 8 years of experience building and operating VoIP systems or CPaaS platforms
- Solid expertise with SIP signaling, RTP, and media relay techniques
- Strong hands-on with FreeSWITCH, Kamailio/OpenSIPs, RTPEngine
- Hands-on experience with Session Border Controller (SBC), Media Servers and WebRTC
- Experience in managing telephony infrastructure for uptime, latency, and call quality optimization
- Strong systems programming and debugging skills in C/C++
- Good scripting/debugging skills (Bash, Python, or Lua for FreeSWITCH modules)
- Proficiency with diagnostic tools (Wireshark, tcpdump etc)
- Experience working with geographically distributed infrastructure or HA deployments
Benefits
- Comprehensive health plans
- Leading well-being programs
- Financial protection for you and your family through a range of global and localized plans throughout the world
- Daily meditation breaks
- Virtual fitness
- Continuous learning opportunities available with LinkedIn Learning and more
- Paid time off
- Mentoring Program
- Employee benefits by region
- Candidate resource hub
