Senior Lead – VOIP Engineer

Sprinklr is seeking a Senior Lead VOIP Engineer to lead the architecture and technical direction of its next-gen voice infrastructure. The ideal candidate will have hands-on experience in VoIP protocols, SIP signaling, SDP negotiation, RTP/RTCP media handling, and media servers such as FreeSWITCH, Kamailio/OpenSIPs, or RTPEngine. Strong systems programming and debugging skills in C/C++ are also required.

Requirements

• Design and implement VOIP (signaling and media) infrastructure using FreeSWITCH, Kamailio/OpenSIPs, and RTPEngine
• Architect session border controllers (SBC), NAT traversal, load balancing, and failover strategies
• Define standards for call routing and audio quality optimization (codecs, jieer, etc.)
• Lead initiatives for scalability, observability, security, and resiliency of our voice infrastructure
• Troubleshoot live traffic and provide technical leadership during major incidents
• Collaborate with Backend and API teams to design provisioning, billing, and call analytics APIs
• Evaluate and onboard open-source tools or commercial carriers as needed
• Coach and mentor junior/lead engineers in VoIP best practices

Benefits

• Comprehensive suite of benefits designed to help each member of our team thrive
• Voluntary healthcare coverage in countries where applicable
• Paid time off to recharge and spend time with loved ones
• Mentoring Program designed to create meaningful connections that support growth and amplify our focus