Senior Platinum Support Account Manager
SprinklrBengaluru, Karnataka, India ⢠Gurgaon, Haryana, India
Posted February 5, 2026
Full Time
About the Company
Sprinklr is a unified, AI-native platform for Unified Customer Experience Management (Unified-CXM) that empowers brands to deliver extraordinary experiences at scale.
Job Description
Sprinklr is looking for a Senior Platinum Support Account Manager to serve as the main technical support contact for its largest and most complex customers. The role involves managing client preparedness for product updates, leading cross-functional bridge calls, and resolving complex platform issues.
Requirements
- 5+ years of experience managing enterprise accounts within a SaaS environment
- Experience with Salesforce Service Cloud or similar CRM systems
- Deep knowledge of Digital Care best practices
- Proven track record of leading Critical Incident Management workflows
- Exceptional written and verbal communication skills
Benefits
- Voluntary healthcare coverage
- Paid time off
- Open Mentoring Program
- Equal-opportunity workplace
