Support Team (Helpdesk) Lead
SquareDomainAustin, Texas, United States
Posted October 5, 2017
Full Time
About the Company
SQUAREdomain's mission is to help clients achieve and maintain their competitive business advantage by finding, attracting, and nurturing the best consultants for their leadership teams.
Job Description
Support Team (Helpdesk) Lead responsible for supervising a team of Support Technicians to provide excellent customer service by troubleshooting and resolving customer issues. The role involves managing ticket assignment, resolution metrics, and team member development and training.
Requirements
- 5 years experience in a technical support, helpdesk, network support position
- Management experience highly desired
- Degree valued but not required
Benefits
- Competitive salary
- Health insurance
- Retirement plan
- Paid time off
