Account Manager

Own retention, expansion, and strategic growth across an assigned portfolio of existing Squiz customers. Drive product adoption, renewal, and upsell/cross-sell opportunities through trusted advisor relationships with customer stakeholders.

Requirements

• Own a portfolio of existing Squiz DXP and Funnelback customers
• Drive renewals, upsells, cross-sells, and contract expansions
• Identify growth opportunities within existing accounts (additional modules, new sites, professional services)
• Build and execute account plans aligned to customer business outcomes
• Track account health metrics (NPS, product usage, engagement)
• Act as primary point of contact for assigned accounts post-sale
• Build trusted advisor relationships with Marketing, IT, and Executive stakeholders
• Conduct regular check-ins (QBRs, monthly calls, strategic reviews)
• Navigate complex stakeholder maps across large organizations
• Advocate for customer needs internally and coordinate Squiz resources
• Ensure customers achieve outcomes and realize ROI from Squiz products
• Drive product adoption through training, enablement, and success planning
• Collaborate with Customer Care and Professional Services to resolve blockers
• Monitor usage data and proactively address underutilization
• Champion customer success stories internally and externally
• Own revenue targets for your portfolio (retention + expansion)
• Negotiate contract renewals and expansion agreements
• Forecast accurately and maintain pipeline hygiene in HubSpot
• Collaborate with Sales on complex expansions or multi-product opportunities

Benefits

• Competitive base salary + performance-based incentives
• Comprehensive onboarding and ongoing product training
• Squiz Academy access and professional development budget
• Work with leading organizations across government, education, and professional services
• Collaborative, customer-obsessed team culture
• Flexible working arrangements