Account Manager
SquizMelbourne, Victoria, Australia
Posted January 27, 2026
Full Time
About the Company
Squiz is a digital experience platform that helps complex organizations harness the power of digital and improve their services online.
Job Description
Own retention, expansion, and strategic growth across an assigned portfolio of existing Squiz customers. Drive product adoption, renewal, and upsell/cross-sell opportunities through trusted advisor relationships with customer stakeholders.
Requirements
- 3+ years in account management, customer success, or client services role (SaaS or technology preferred)
- Proven track record driving retention and expansion revenue
- Strong relationship-building skills with Marketing and IT stakeholders
- Commercial acumen: comfortable with contracts, pricing, negotiations
- Excellent written and verbal communication
- CRM proficiency (HubSpot, Salesforce, or similar)
- Self-directed and highly organized
Benefits
- Competitive base salary + performance-based incentives
- Comprehensive onboarding and ongoing product training
- Squiz Academy access and professional development budget
- Work with leading organizations across government, education, and professional services
- Collaborative, customer-obsessed team culture
- Flexible working arrangements