Customer Success Manager

This is an exciting opportunity for a customer-focused and commercially driven professional with a background in digital and B2B SaaS to make a real impact across a growing customer portfolio.

Requirements

• A minimum of 3 years experience as a CSM in a B2B SaaS environment, ideally working with mid market and enterprise customers.
• Strong communication and stakeholder management skills, with the ability to engage customers at all organisational levels.
• A passion for delivering exceptional customer experiences and championing high-quality outcomes.
• Confidence analysing customer health metrics, usage analytics, adoption data, and sentiment analysis to drive decision-making.
• Strong understanding of revenue mechanics, expansion strategies, and commercial opportunity identification.