Customer Success Manager

This is an exciting opportunity for a customer-focused and commercially driven professional to make a real impact across a growing customer portfolio. The role involves driving customer retention, product adoption, and net revenue growth by building strong partnerships and delivering measurable value at every stage of the customer journey.

Requirements

• A minimum of 3 years experience as a CSM in a B2B SaaS environment
• Strong communication and stakeholder management skills
• Proven ability to build trusted relationships in complex customer environments
• Confidence analysing customer health metrics, usage analytics, adoption data, and sentiment analysis
• Strong understanding of revenue mechanics, expansion strategies, and commercial opportunity identification

Benefits

• Flexible working environment
• Accommodation of remote work for east coast of Australia
• Full-time employment