Customer Service Representative

The Customer Service Representative ensures customer satisfaction through effective service, strong relationship-building, and sales support. This role engages directly with walk-in customers, coordinates with sales, drivers, and warehouse teams, and delivers exceptional counter and phone service.

Requirements

• Proven customer service and phone handling experience
• Familiarity with CRM systems and ERP platforms
• Strong interpersonal skills and team-oriented mindset
• Demonstrated ability to support sales and identify new opportunities
• Positive, motivated attitude
• Valid driver's license and clean driving record
• Authorized to work in the U.S. without sponsorship
• Bilingual (English/Spanish) preferred

Benefits

• Competitive weekly/bi-weekly pay
• Discretionary bonuses
• 401(k) with company match
• Employee Stock Purchase Plan
• Paid time off (vacation, sick, volunteer, holidays, birthday, floating)
• Medical/dental/vision
• Flexible spending accounts
• Company-paid life and short-term disability
• Optional long-term disability
• Additional life insurance