Workforce Management Analyst

Workforce Management Analyst role at St. Luke's University Health Network to maintain and improve workforce of the Access Center, providing forecasting, capacity planning, and real-time management.

Requirements

• Analyzes historical work levels and performance to generate forecasts
• Compares forecasts with actual results to identify variances and scheduling gaps
• Plans capacity and identifies changes needed to meet service-standard targets
• Leverages workforce management software to plan resources and optimize staffing
• Coordinates implementation of workforce planning capabilities
• Analyzes Patient Engagement Partner availability and generates schedules
• Optimizes staffing on a weekly basis to meet volume patterns and improve efficiency
• Performs root cause analysis for operational and business review and planning
• Facilitates recurring meetings with Management Engineering, Finance and Leadership teams

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Health Insurance