Workforce Management Analyst
Bioiatriki Healthcare GroupAthens, Attica, Greece
Posted April 3, 2026
Full Time
About the Company
Bioiatric Group of Companies is the leading provider of primary care services in Greece.
Job Description
Bioiatric is seeking a Workforce Management Analyst to support the planning, management, and real-time monitoring of the contact center's staff. The ideal candidate will contribute to the design, planning, and monitoring of staff distribution, aiming to ensure the desired level of services and optimal utilization of human resources.
Requirements
- At least 2+ years of experience in Workforce Management, Reporting, or Contact Center Operations
- Understanding of basic WFM concepts (Forecasting, Scheduling, Capacity Planning, Shrinkage, Service Level)
- Excellent knowledge of Microsoft Excel (types, pivot tables, analysis)
- Experience with CRM reporting tools
- Strong analytical and organizational skills
- Attention to detail and ability to manage multiple priorities
- Excellent communication skills
Benefits
- Collective Life and Hospitalization Insurance & Group Health Policy
- Continuous training and unlimited access to the company's online learning platform for personal and professional development
- Career development prospects with a clear career development plan in a modern and meritocratic environment
- Competitive salary package
- Monthly ticket restaurant
