Customer Service Assistant Team Leader

Join St Vincent’s Private Hospital Melbourne as a Customer Services Assistant Team Leader, combining leadership with hands-on customer service in a dynamic healthcare environment. Support the Customer Service Team Leader and coordinate workflow, staff rostering, and provide leadership and guidance to Customer Service Officers.

Requirements

• Previous hospital clerical or healthcare administration experience
• Demonstrated customer service experience in a fast-paced environment
• Team leadership or supervisory experience
• Experience with staff rostering and workflow coordination
• Understanding of health fund processes and billing enquiries
• Knowledge of medical terminology (or relevant certification)
• Strong verbal, written and interpersonal communication skills
• Excellent time management and organisational skills
• Ability to work collaboratively within a multidisciplinary team
• Proficiency in Microsoft Office applications
• Experience with patient management systems (IBA experience desirable)
• Commitment to confidentiality, quality and patient-centred care

Benefits

• Salary packaging available
• Access to discounted gym membership through Fitness Passport
• Option to join our Give4Good workplace giving program
• Work-life balance, including the option to purchase additional leave
• Staff discounts on hospital admissions to any SVHA Private Hospital