Customer Service Assistant Team Leader

Join St Vincent’s Private Hospital Melbourne as a Customer Services Assistant Team Leader, leading the customer services team and providing exceptional service to patients, colleagues, and visitors. The role involves coordinating workflow, staff rostering, and leadership responsibilities, with approximately 60% of time spent performing customer service duties and the remaining time focused on team coordination and leadership.

Requirements

• Previous hospital clerical or healthcare administration experience
• Demonstrated customer service experience in a fast-paced environment
• Team leadership or supervisory experience
• Experience with staff rostering and workflow coordination
• Understanding of health fund processes and billing enquiries
• Knowledge of medical terminology (or relevant certification)
• Strong verbal, written and interpersonal communication skills
• Excellent time management and organisational skills
• Ability to work collaboratively within a multidisciplinary team
• Proficiency in Microsoft Office applications
• Experience with patient management systems (IBA experience desirable)
• Commitment to confidentiality, quality and patient-centred care

Benefits

• Salary packaging available (increase your take-home pay)
• Access to discounted gym membership through Fitness Passport
• Option to join our Give4Good workplace giving program
• Work-life balance, including the option to purchase additional leave
• Staff discounts on hospital admissions to any SVHA Private Hospital