Customer Strategy Lead

Stackline is a full-funnel connected commerce platform that helps brands achieve their business goals. As a Customer Strategy Lead, you will work closely with clients and internal teams to develop trusted relationships, ensure strategic alignment, and continuously enhance products and customer experience.

Requirements

• Develop trusted relationships with client executives
• Own customer retention and proactively manage renewal risk
• Evangelize Stackline solutions and identify upsell and product extension opportunities
• Understand customers' e-commerce goals and position Stackline's products and services to address their needs
• Partner with clients to ensure value realization from Stackline insights
• Gather feedback from clients and act as a voice of the customer internally
• Contribute to a positive working environment by training and mentoring CS team members
• Act as a resource and subject matter expert for team members

Benefits

• Comprehensive benefit plans covering medical, dental, and vision
• Fertility benefits
• 401k plan plus company match
• Company paid Life Insurance
• 20 days of Paid Time Off annually
• 9 Paid company holidays
• 100% Paid Parental Leave
• Summer Fridays early close at 3 pm
• Fully stocked kitchen snacks with fresh fruit
• Happy hours and monthly catered lunches