Bilingual Japanese Customer Support Specialist - Pampanga
STAFFVIRTUALPampanga, Philippines
Posted February 19, 2026
Full Time
About the Company
StaffVirtual is a U.S.-based business process outsourcing firm headquartered in the Philippines that delivers end-to-end customer support, back‑office, IT, and legal process solutions. The company specializes in building remote and virtual captive teams, offering services such as recruitment process outsourcing, data entry, content moderation, and omni‑channel customer experience. StaffVirtual differentiates itself by combining a deep local talent pool with a full Employer of Record (EOR) and Professional Employer Organization (PEO) framework, enabling clients to quickly scale operations in the Philippines with minimal compliance risk. Their commitment to seamless integration, scalable remote staffing, and a culture of continuous improvement positions them as a trusted partner for businesses seeking reliable, cost‑effective outsourcing.
Job Description
We're looking for a Bilingual Japanese Customer Support Specialist to deliver world-class support via email and phone to our Earner & Spender clients, improve processes to enhance the customer experience, and thrive in a high-volume, fast-paced environment.
Requirements
- 1–2 years of work experience
- Bachelors degree
- Bilingual in Japanese and English, with proficiency in spoken and written communication
- Ability to quickly identify and resolve customer issues, with a strong problem-solving mindset
- Customer-first attitude, taking independent and appropriate actions to support clients
- Open to 24x7 support with rotating day/night shifts and weekend offs (40 hours/week)
Benefits
- HMO coverage
- Leave credits
- Allowances
- Attendance bonus
- Monthly prizes and bonuses
- Referral bonus up to PHP 30,000
