CUSTOMER CARE COORDINATOR Inbound Calls

The Customer Care Coordinator will provide front-line support to all of our referral sources and customers, handling a high volume of customer orders/calls with exceptional customer service.

Requirements

• High school diploma or equivalent preferred
• Minimum two years' experience in customer service preferred
• At least one year of Call Center or medical / healthcare environment experience preferred
• Excellent listening skills and communication in an empathetic manner
• Ability to operate office equipment including computers and supporting words. processing, spreadsheets, and database applications
• Ability to communicate professionally and tactfully, both orally and in writing
• Knowledge of major insurance carrier reimbursement guidelines and eligibility coverage is a plus
• Ability to work in a fast-paced environment, multitasking while keeping the focus on the customer