The Patient Service Technician delivers and sets up equipment in customers' residences, educates them on proper use, and provides exceptional customer service. They must drive extensively on the road and work on-call weekends.
Requirements
- Delivers and sets up equipment in customers' residences
- Educates customers on proper use of equipment
- Complies with company policies and procedures
- Manages territory to reach service goals
- Completes written patient visit reports
- Resolves customer equipment problems
- Processes orders in a timely manner
- Promotes services and products to referral sources
- Develops technical knowledge of HME or respiratory products
- Assists with quality improvement
- Maintains home oxygen systems
- Performs routine preventive maintenance and repairs
- Reports equipment hazards and product incidents
- Keeps mileage records and repair records up-to-date
- Ensures serialized equipment is properly delivered and tracked
Benefits
- Generous Paid Time Off
- 401k Matching
- Health Insurance
- Dental Insurance
- Vision Insurance