The Patient Service Technician delivers and sets up medical equipment, educates customers on its use, and provides exceptional customer service for SG Homecare in the community.
Requirements
- Delivers and sets up required equipment in the customer’s residence or healthcare facility
- Educate customers in the proper use and care of respiratory and durable medical equipment
- Complies with all applicable company policies and procedures
- Manages his/her territory to reach service goals and delivery of equipment and oxygen
- Completes written patient visit reports, following setup and follow-up visits, as required
- Assists in resolving customer equipment problems
- Fulfills administrative needs and processes all orders in a timely, accurate manner
- Promotes services and products to referral sources in the community, as appropriate
- Develops technical knowledge of the HME or respiratory products and services provided by SG Homecare
- Assists with the implementation of quality improvement to meet company, state, and federal standards
- Maintains home oxygen systems through regularly scheduled visits to customers
- Performs routine preventive maintenance and simple repairs on equipment, as required
- Reports equipment hazards and/or product incidents as required
- May be required to clean, disinfect, and assist with equipment repairs
- Ensure that the vehicle is always fueled and ready for use
- Keep mileage records and repair records up-to-date
- Ensures all serialized equipment is properly delivered and tracked for inventory control purposes