PATIENT SERVICE TECHNICIAN - DME Driver

The Patient Service Technician delivers and sets up medical equipment, educates customers on its use, and provides exceptional customer service for SG Homecare in the community.

Requirements

• Delivers and sets up required equipment in the customer’s residence or healthcare facility
• Educate customers in the proper use and care of respiratory and durable medical equipment
• Complies with all applicable company policies and procedures
• Manages his/her territory to reach service goals and delivery of equipment and oxygen
• Completes written patient visit reports, following setup and follow-up visits, as required
• Assists in resolving customer equipment problems
• Fulfills administrative needs and processes all orders in a timely, accurate manner
• Promotes services and products to referral sources in the community, as appropriate
• Develops technical knowledge of the HME or respiratory products and services provided by SG Homecare
• Assists with the implementation of quality improvement to meet company, state, and federal standards
• Maintains home oxygen systems through regularly scheduled visits to customers
• Performs routine preventive maintenance and simple repairs on equipment, as required
• Reports equipment hazards and/or product incidents as required
• May be required to clean, disinfect, and assist with equipment repairs
• Ensure that the vehicle is always fueled and ready for use
• Keep mileage records and repair records up-to-date
• Ensures all serialized equipment is properly delivered and tracked for inventory control purposes