Associate Client Management

Perform end-to-end orchestration across all processes and services managed by Client Management, engage clients throughout process, and proactively manage the client account to ensure seamless delivery and client experience.

Requirements

• Strong ability to positively influence stakeholders across value chain to both orchestrate and execute on processes and deliver exceptional client service and experience
• Ability to positively engage and build rapport with clients
• Strong writing and presenting skills in English
• Problem solver; looks for solutions and finds ways to progress despite blockages
• Strong drive to deliver
• Has a clear understanding of the client needs being serviced
• Ability to work independently without direct supervision and able to cope with pressures from tight deadlines
• A team player with good interpersonal skills
• Risk & AML certified as stipulated by Bank policy (role based)

Benefits

• Competitive salary
• Core bank funding for retirement savings
• Medical and life insurance
• Flexible working options
• Proactive wellbeing support through Unmind
• Development courses for resilience and other human skills
• Global Employee Assistance Programme
• Sick leave
• Mental health first-aiders
• Self-help toolkits