Perform end-to-end orchestration across all processes and services managed by Client Management, engage clients throughout process, and proactively manage the client account to ensure seamless delivery and client experience.
Requirements
- Strong ability to positively influence stakeholders across value chain to both orchestrate and execute on processes and deliver exceptional client service and experience
- Ability to positively engage and build rapport with clients
- Strong writing and presenting skills in English
- Problem solver; looks for solutions and finds ways to progress despite blockages
- Strong drive to deliver
- Has a clear understanding of the client needs being serviced
- Ability to work independently without direct supervision and able to cope with pressures from tight deadlines
- A team player with good interpersonal skills
- Risk & AML certified as stipulated by Bank policy (role based)
Benefits
- Competitive salary
- Core bank funding for retirement savings
- Medical and life insurance
- Flexible working options
- Proactive wellbeing support through Unmind
- Development courses for resilience and other human skills
- Global Employee Assistance Programme
- Sick leave
- Mental health first-aiders
- Self-help toolkits