Associate Director, Client Management

Perform end-to-end orchestration across all processes and services managed by Client Management, engage clients throughout process, and own and drive execution of processes to deliver excellent client service.

Requirements

• Bachelor Degree or above
• Strong ability to positively influence stakeholders across value chain
• Ability to positively engage and build rapport with clients
• Strong writing and presenting skills in English
• Problem solver
• Strong drive to deliver
• Has a clear understanding of the client needs being serviced
• Ability to work independently without direct supervision
• A team player with good interpersonal skills
• Risk & AML certified as stipulated by Bank policy

Benefits

• Competitive salary
• Benefits to support mental, physical, financial and social wellbeing
• Core bank funding for retirement savings
• Medical and life insurance
• Flexible and voluntary benefits
• Time-off including annual leave and public holiday
• Parental/maternity leave
• Sabbatical leave
• Volunteering leave
• Flexible working options
• Proactive wellbeing support
• Continuous learning culture