Associate Director, Client Management

Drive targets across team, ensuring excellent client service and alignment between Corporate & Investment Banking and Client Management. Collaborate with internal stakeholders to streamline processes and improve overall service for clients.

Requirements

• Align Corporate & Investment Banking business with Client Management
• Implement Client Management model with a focus on service differentiation
• Drive continuous improvement of operational efficiency and effectiveness
• Engage with internal stakeholders for process streamlining and change implementation
• Act as a service partner to solve client issues and improve overall service
• Monitor operations and provide corresponding actions for improvement
• Accelerate shift to digital and align digital value proposition with client needs
• Adopt latest tools and techniques to improve performance
• Demonstrate knowledge of client needs and engage clients effectively
• Build trust and strong account management support to clients
• Provide sound advice to clients on associated documentation requirements
• Manage end-to-end documentation negotiation process
• Manage flow maintenance activities on client portfolio
• Demonstrate thorough understanding of Group's Client Due Diligence policies and procedures

Benefits

• Competitive salary
• Benefits to support mental, physical, financial, and social wellbeing
• Core bank funding for retirement savings, medical and life insurance
• Flexible working options
• Proactive wellbeing support through Unmind digital wellbeing platform
• Continuous learning culture
• Inclusive and values-driven organisation
• Time-off including annual leave, parental/maternity leave, sabbatical, and volunteering leave