We're looking for an experienced Product owner / UAT Manager to support the delivery of the Cash change agenda at Standard Chartered, with a focus on driving the implementation of Tech Simplification program, having subject matter expertise knowledge on cash system and applications and other Change initiatives across Cash Operations.
Requirements
- Awareness and understanding of the Cash business strategy and Cash Operations strategic roadmap.
- Role model a strong, collaborative relationship between Cash delivery teams (whether in country or across functions/geographies) and maintain strong lines of communication across our Cash footprint through an effective communication process.
- Domain knowledge of cash as a product offering in Financial Institutions and product role as a pan-bank utility
- Well versed in product processes, key regulations and guidelines, as well as segment wise variations
- Support standardization of operational processes.
- Track market and business developments from peer banks and fintech industry and identify opportunities.
- Drive and lead continual experimentation within in respective locations to deliver outcomes that align to the strategy and product backlog.
- Employ business process design methodologies and tools to achieve right outcomes in terms of effort, risk and costs of change.
- Understand user stories, prepare comprehensive test suites, review robustness of test framework.
- Should have the ability to develop strong regression test suites across functional applications.
- Should come up with project plan, run plan, metrics and measurement on defect and defect management.
- Identify the risk in the process, escalate ina timely manner for mitigation of risk during the project / UAT life cycle.
- Interacting with the technical teams and the country operations stakeholders and users to ensure that the requirements are clear and well understood.
- Determine and develop user requirements (including writing user stories) for systems / platforms in production, to ensure maximum usability – and help coordinate UAT on any release
- Help design, document and maintain system processes both for new systems / platforms, and enhancements required to existing solutions
- Turn business requirements into user DOIs (Operating Instructions) ahead of implementation.
- Guided by Change Governance Policy and Change Delivery Standards
- Gather requirements from various sources, for example, product, operations and technology teams, existing documents and artefacts, existing applications or external sources
- Review the business case and associated content for quality
- Analyse and refine requirements to allow for standardized operating model, and align to global application system framework
- Manage requirement lifecycle from ideation to delivery, including documentation, traceability, baselining existing and future capabilities
- Surface potential blockers and impediments on change deliveries
- Ensure requirements are consistent, complete, required and testable
- Able to interpret other strategic project requirements, and able to articulate impact to local processes
- Ensure standard documentation, communication, capability updates are completed for changes
- Own, prepare and communicate standard process documentation, for example, Department Operating Instruction or Process Notes, requirement document, process registers and process maps
- Communicate to stakeholders on changes and coordinate generic communications and acknowledgements where required
- Support a change in mindset, building a culture of client centricity, improvement habit, agility, and accountability through standardised metrics and measurement, with the expectation that everyone in Operations are drivers and owners of client outcomes
- Self-start continuous learning initiatives that will help in the role and identify learning initiatives for future roles.
- Develop strong verbal and non-verbal communication skills, an analytical mindset, and is detailed oriented
- Adhere to the Bank’s risk framework and related policies and standards.
- Ensure that material risks that are brought to stakeholders’ attention which affect business processes and critical systems and projects are monitored, managed (to minimise loss and risk), and escalated accordingly.
- Build in risk control as part of design principles for system enhancements and automated flows.
- Aware of operational risks and identify required process controls for Cash Management, removing dependency on non-standard processes and EUCs
- Responsible for ensuring changes to process are adequately reviewed and captured in existing artefacts
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters
- Proven ability to manage projects
- Proven experience in eliciting user requirements, writing user stories, testing, run plan and project plan
- Extensive experience with data analytics and visualization
- Mange Risk
- High proficiency in technical writing and process mapping
- Business Governance & Support
Benefits
- Core bank funding for retirement savings
- Medical and life insurance
- Flexible and voluntary benefits available in some locations
- Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
- Flexible working options based around home and office locations, with flexible working patterns
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
