Premier Service Associate Manager

This role is responsible for delivering excellent client service and product advice for a select portfolio of Corporate, Commercial & Institutional Banking (CCIB) Premier clients. The successful candidate will be the in-country primary contact person for a portfolio of Premier clients and internal staff for advice, enquiries, complaints and any other service issues.

Requirements

• Acts as the in-country primary contact person for a portfolio of Premier clients and internal staff for advice, enquiries, complaints and any other service issues
• Build strong relationship and rapport with clients at the transactional and operational level
• Deliver excellent service against agreed service standards
• Identify opportunities for increasing clients’ product utilisation, smoother operations and optimising channel usage through analysis of client data, proactive transaction monitoring using available tools
• Deliver product / channel training and advisory
• Work together with RMs, Product Sales, Operations and other key internal stakeholders to solve client issues and identify opportunities to improve overall service for the clients

Benefits

• Competitive salary
• Benefits to support your mental, physical, financial and social wellbeing
• Core bank funding for retirement savings, medical and life insurance
• Time-off including annual leave, parental/maternity, sabbatical, and volunteering leave
• Flexible working options
• Proactive wellbeing support
• Continuous learning culture
• Inclusive and values driven organisation