This role is responsible for delivering excellent client service and product advice for a select portfolio of Corporate, Commercial & Institutional Banking (CCIB) Premier clients. The successful candidate will be the in-country primary contact person for a portfolio of Premier clients and internal staff for advice, enquiries, complaints and any other service issues.
Requirements
- Acts as the in-country primary contact person for a portfolio of Premier clients and internal staff for advice, enquiries, complaints and any other service issues
- Build strong relationship and rapport with clients at the transactional and operational level
- Deliver excellent service against agreed service standards
- Identify opportunities for increasing clients’ product utilisation, smoother operations and optimising channel usage through analysis of client data, proactive transaction monitoring using available tools
- Deliver product / channel training and advisory
- Work together with RMs, Product Sales, Operations and other key internal stakeholders to solve client issues and identify opportunities to improve overall service for the clients
Benefits
- Competitive salary
- Benefits to support your mental, physical, financial and social wellbeing
- Core bank funding for retirement savings, medical and life insurance
- Time-off including annual leave, parental/maternity, sabbatical, and volunteering leave
- Flexible working options
- Proactive wellbeing support
- Continuous learning culture
- Inclusive and values driven organisation