Senior officer

We are seeking a Senior Officer to join our team. The ideal candidate will have experience supporting and working alongside business users and technology teams in a multinational organization. The role will involve managing cross-border and multiple nationalities/cultures. Key responsibilities include identifying key issues, putting in place appropriate controls and measures, and providing insightful trends and updates to stakeholders.

Requirements

• Good understanding and experience with key Client Onboarding, Maintenance and Offboarding processes related to CCIB segment
• Excellent written and verbal communication skills with ability to tailor message and updates to various level of users and stakeholders
• Ability to influence and collaborate effectively across teams/functions
• Ability to create meaningful MI and dashboards providing insightful trends and updates to various stakeholders on a regular basis
• Familiarity in internal bank applications such as SCI, eCDD+, Workbench, CreditMate etc.
• Strong track record of supporting and working alongside front-office/middle office staff
• Excellent verbal and written communication skills
• Customer service orientation
• Attention to detail
• Proactive and Go Getter
• Can work independently with Minimal Supervision
• Willing to work in shifts
• Ability to work effectively under pressure and handle responsibilities effectively

Benefits

• Competitive salary and benefits
• Core bank funding for retirement savings
• Medical and life insurance
• Flexible and voluntary benefits available
• Time-off including annual leave, parental/maternity, sabbatical, and volunteering leave
• Flexible working options based around home and office locations
• Proactive wellbeing support through Unmind
• Development courses for resilience and other human skills
• Global Employee Assistance Programme
• Sick leave
• Mental health first-aiders
• Self-help toolkits