Senior Officer

Senior Officer position providing high-quality Governance & Monitoring support on Excess & Past due Monitoring, ASTAR Pack, EA Pack, CMS Monitoring, and other Governance & Monitoring activities. Deliver excellent service against agreed service standards, delivery standards, and minimal error rates. Act as a service partner with RMs, in-country Client Management, Operations, and other key internal stakeholders to solve issues and identify opportunities to improve overall service for clients.

Requirements

• Provide high quality Governance & Monitoring support on Excess & Past due Monitoring, ASTAR Pack, EA Pack, CMS Monitoring and other Governance & Monitoring activity
• Deliver excellent service against agreed service standards, delivery standards, and minimal error rates as appropriate
• Act as a service partner, work together with RMs, in-country Client Management (CM), Operations and other key internal stakeholders to solve issues and identify opportunities to improve overall service for the clients
• Ensure right approach towards implementation and adherence to DOIs
• Develop and maintain rapport with business stakeholders
• Adhere to first time-right principles
• Provide insight and suggestions to improving processes, identifying opportunities to streamline and automate
• Undertake ad-hoc duties and when delegated by Line Manager

Benefits

• Competitive salary
• Benefits to support mental, physical, financial and social wellbeing
• Core bank funding for retirement savings, medical and life insurance
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days)
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits