Specialist, Cash Client Services

Lead team to support HK portfolio client's voice / non voice inquiry handling within agreed service level, comply with the group strategy of Cash journey, and ensure all processing are in line with risk framework.

Requirements

• Bachelor's degree and above
• Fluent language in Mandarin, English and Cantonese
• Good communication skills
• Fast learner and self-motivated
• More than 5 years' experience in banking call centre will be preferred

Benefits

• Competitive salary
• Core bank funding for retirement savings
• Medical and life insurance
• Flexible and voluntary benefits available in some locations
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days)
• Minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform
• Development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• Continuous learning culture to support growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Inclusive and values driven organisation, one that embraces and celebrates unique diversity