Lead team to support HK portfolio client's voice / non voice inquiry handling within agreed service level, comply with the group strategy of Cash journey, and ensure all processing are in line with risk framework.
Requirements
- Bachelor's degree and above
- Fluent language in Mandarin, English and Cantonese
- Good communication skills
- Fast learner and self-motivated
- More than 5 years' experience in banking call centre will be preferred
Benefits
- Competitive salary
- Core bank funding for retirement savings
- Medical and life insurance
- Flexible and voluntary benefits available in some locations
- Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days)
- Minimum global standards for annual and public holiday, which is combined to 30 days minimum
- Flexible working options based around home and office locations, with flexible working patterns
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform
- Development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- Continuous learning culture to support growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
- Inclusive and values driven organisation, one that embraces and celebrates unique diversity