Customer Success

Standard Metrics is an automated financial collaboration platform that helps investors and founders to move faster together and make better, forward-facing decisions. We're a full-time team of product builders, investors, and optimists, rebuilding investor relations from the ground up.

Requirements

• 7+ years of relevant experience in a client-facing role, ideally within customer success or account management
• Track record of developing strategic relationships with customers, identifying business goals, and driving value realization in order to ensure customer retention and reference-ability
• Experience managing and closing renewals and upsells
• Strong executive presence and ability to successfully navigate all levels of customer organizations
• Experience presenting to C-level executives and an ability to influence internal and external decision-makers
• Ability to work in a high-growth environment with a willingness to tackle projects and work independently
• Strong time management and prioritization skills, a natural empathy for customers, and excellent written and verbal communication abilities

Benefits

• Health and dental insurance
• Flexible vacation
• Paid parental leave
• Complete transparency
• Regular offsites