Supervisor, Customer Service

Customer Service Supervisor role requires a hybrid employee to translate organizational priorities into structured execution plans, oversee day-to-day operations, and provide ongoing coaching and feedback to team members. The role involves strong communication and problem-solving skills, with a focus on customer satisfaction and team performance.

Requirements

• Bachelor's degree or equivalent experience
• At least three years in a supervisory or team leadership role within customer service or call center environment
• Demonstrated strategic thinking, organizational, and analytical skills
• Strong communication abilities, including transparency, feedback integration, and collaboration across departments
• Proven experience in coaching, mentoring, and developing team members

Benefits

• Competitive salary
• Great benefits plan
• Career opportunities
• Learning and development resources
• Diverse and inclusive culture
• Purpose-driven company with opportunities for volunteerism and giving back