Customer Service Representative

Customer Service Representative to serve as primary point of contact for customers, handling order intake, tracking order status, and providing product information. The role involves advocating for customers, collaborating with internal teams, and delivering exceptional service. The representative will work with a diverse and high-performing global team to make a positive impact on beloved brands.

Requirements

• High school diploma or Bachelor's degree
• 2-3 years customer service experience in a manufacturing setting
• Proficient in Microsoft Office
• Experience with order management/order entry or shipping/logistics, databases, and other systems

Benefits

• Medical
• Dental
• Life
• Vision
• Disability
• 401(k)
• Employee Stock Purchase Plan
• Paid Time Off
• Tuition Reimbursement
• Discounts on Stanley Black & Decker tools and other partner programs