Print Account Specialist
Staples CanadaFramingham, Massachusetts, United States
Posted April 1, 2026
Full Time
About the Company
Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
Job Description
Print Account Specialist is a dynamic role responsible for driving profitable print sales growth and customer satisfaction within Staples' contract-based print services. The role requires collaboration across departments, managing customer inquiries, and coordinating multiple tasks to meet customer-driven deadlines. The ideal candidate will be customer-obsessed, have strong decision-making skills, and excellent communication and relationship-building abilities.
Requirements
- Manage transactional and programmatic custom orders, projects, and warehouse replenishment
- Proficiently manage support queues and convert opportunities into print sales
- Provide primary customer and sales support through various contact methods
- Professionally intake, analyze, and resolve issues through corrective action and cross-functional communication
- Plan and prioritize high-volume tasks to meet customer-driven deadlines
- Collect and communicate custom print order specifications and maintain accurate records
- Collaborate with team and customers to manage programs effectively and enable retention and growth opportunities
Benefits
- Inclusive culture with associate-led Business Resource Groups
- Flexible PTO (112 hours and Holiday Schedule (7 observed paid holidays)
- Online and Retail Discounts
- Company Match 401(k)
- Physical and Mental Health Wellness programs
