The Account Specialist Team is a dynamic group focused on driving exceptional customer satisfaction and profitable print sales growth within Staples’ contract-based print services. The Account Specialist is responsible for managing transactional and programmatic custom orders, projects, and warehouse replenishment, and providing primary customer and sales support through a variety of contact methods.
Requirements
- Manage transactional and programmatic custom orders, projects, and warehouse replenishment
- Proficiently manage support queues and a pipeline of opportunities
- Provide primary customer and sales support through various contact methods
- Intake, analyze, and resolve issues
- Plan and prioritize tasks to meet customer-driven deadlines
- Collect and communicate custom print order specifications
- Collaborate with the team, Sales organization, and customers to ensure programs are managed effectively
- Leverage analysis of various reports to present recommendations for changes to grow sales and improve operational efficiencies
- Maintain high level of understanding of all print database and systems knowledge
Benefits
- Flexible PTO
- Holiday Schedule
- Online and Retail Discounts
- Company Match 401(k)
- Physical and Mental Health Wellness programs