Print Account Specialist

The Account Specialist Team is a dynamic group focused on driving exceptional customer satisfaction and profitable print sales growth within Staples’ contract-based print services. The Account Specialist is responsible for managing transactional and programmatic custom orders, projects, and warehouse replenishment, and providing primary customer and sales support through a variety of contact methods.

Requirements

• Manage transactional and programmatic custom orders, projects, and warehouse replenishment
• Proficiently manage support queues and a pipeline of opportunities
• Provide primary customer and sales support through various contact methods
• Intake, analyze, and resolve issues
• Plan and prioritize tasks to meet customer-driven deadlines
• Collect and communicate custom print order specifications
• Collaborate with the team, Sales organization, and customers to ensure programs are managed effectively
• Leverage analysis of various reports to present recommendations for changes to grow sales and improve operational efficiencies
• Maintain high level of understanding of all print database and systems knowledge

Benefits

• Flexible PTO
• Holiday Schedule
• Online and Retail Discounts
• Company Match 401(k)
• Physical and Mental Health Wellness programs