VP, Customer Success
StarbridgeNew York, New York, United States
Posted October 22, 2025
Full Time
About the Company
Starbridge Partners is a boutique recruitment firm specializing in data science, advanced analytics, and engineering roles for data-centric companies across digital media, eCommerce, financial services, and big data consultancies. With a focus on recruiting full-time permanent talent in NYC and Boston, Starbridge helps organizations extract value from complex data challenges. The company's expertise lies in identifying and placing top-tier professionals who can navigate the variety, velocity, and volume of structured and unstructured data.
Job Description
Starbridge is seeking a VP of Customer Success to lead the customer success strategy as the company grows. This role focuses on managing a high-velocity CS team, building scalable systems, ensuring measurable outcomes, and creating platforms for rapid growth. The VP will ensure customers see value quickly, continue to leverage the platform, and receive timely support.
Requirements
- 10+ years of experience in Customer Success within high-growth B2B SaaS
- 4+ years managing teams
- Proven success scaling a CS organization from early-stage to growth stage
- Strong operator’s mindset
- Experience implementing customer health models, adoption metrics, and success plans
- Excellent communication, leadership, and relationship-building skills
- Empathy and customer-obsessed mindset
