Cash Application Specialist

Join a detail-driven finance team where you’ll play a critical role in ensuring accurate cash flow by managing daily cash applications, reconciliations, and customer payment processes. This position offers the opportunity to collaborate cross-functionally, solve complex payment issues, and deliver exceptional customer support in a fast-paced, high-impact environment.

Requirements

• Respond to customer inquiries via phone or email in a professional manner with a high degree of accuracy
• Copy, fax, or e-mail invoices or statements as required
• Processing manual credit card transactions as needed for open invoices.
• Processing both paper check payments and Electronic Funds Transfer payments for customers daily
• Set customer up and reset passwords for online access to Financial Hub
• Document pertinent conversation with customers in Advance Collection Module
• Process refund requests, as needed
• Ensure all receipts and remittances are entered accurately into system and in a timely manner.
• Scan checks
• Process daily payments received from third-party payors
• Post daily cash receipts and adjustments
• Processing of cash receipts accurately which includes: ACH Exceptions, Lockbox, Wires, EDI, and Desktop Deposits
• Apply cash based on Customer specific remit requirements
• Complete cash batches as assigned in date order
• Access bank websites daily to complete cash application
• Perform account reconciliation regularly.
• Reconcile daily cash receipts posted to system generated batch totals
• Work with cross functional teams to resolve outstanding Cash Application issues
• Process requests to correct misapplied payments
• Analyze customer payment trends to correct prior applications as needed to mirror customer remit detail
• Analyze unapplied cash batches or reports daily
• Ensure all customer payments are entered by all month end closes and complete all cash applications for the month end (assuming the proper back up and remittance are available).
• Verify customers online form for accuracy
• Create customers online account access: create username and password within 24 hours.
• Assist customers with password rest.
• Inactive customers’ accounts

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan with company match
• Company-paid life insurance
• Short-term disability insurance
• Long-term disability insurance
• Employee assistance plan
• Hearing aid benefits
• Paid Time Off
• Paid holidays
• Paid floating holidays
• Paid volunteer service day
• Paid paternity leave
• Paid maternity leave
• Tuition reimbursement