Director of Guest Services

Join Starr, a global leader in commercial insurance, and grow your career in an entrepreneurial culture with accessible leaders. The Manager of Guest Services role is responsible for designing and overseeing a world-class guest service program to meet the needs of clients, partners, and visitors.

Requirements

• Develop and lead guest service standards and protocols
• Coordinate executive-level visits and high-profile client meetings
• Oversee guest relations function
• Implement feedback mechanisms and continuous improvement initiatives
• Manage and mentor guest services team
• Lead crisis response and guest safety procedures
• Manage budgets and contracts
• Develop and deliver regular performance reports

Benefits

• Equal opportunity employer
• Training and development opportunities
• Commitment to creating an inclusive environment