REHABILITATION CASE COORDINATOR I (UPWARD MOBILITY)

The Division of Rehabilitation Services (DRS) is seeking to hire a Rehabilitation Case Coordinator who will work with counselor(s) and the case management system to determine daily priority of customer service delivery. The Rehabilitation Case Coordinator assists applicants, program participants, family members/guardians/care givers, vendors and referring agencies with understanding program rules, policies, eligibility criteria and other aspects of the Home Services Program.

Requirements

• Works with counselor(s) and the case management system to determine daily priority of customer service delivery.
• Collects, reviews and processes Individual Provider (IP) time sheets bi-monthly.
• Assists applicants, program participants, family members/guardians/care givers, vendors and referring agencies with understanding program rules, policies, eligibility criteria and other aspects of the Home Services Program.
• Triages and prioritizes incoming mail, email, phone calls, voicemail, and drop-in customers.
• Meets frequently with Home Services Program staff within the office and/or supervisor to plan and/or discuss general casework activities.
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Benefits

• Pension Program
• Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance
• 3 Paid Personal Business Days annually
• 12 Paid Sick Days annually
• 10-25 Days of Paid Vacation time annually
• 13 Paid Holidays annually, 14 on even numbered years
• Flexible Work Schedules (when available dependent upon position)
• 12 Weeks Paid Parental Leave
• Deferred Compensation Program - A supplemental retirement plan
• Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP)
• Federal Public Service Loan Forgiveness Program eligibility
• GI Bill Training/Apprenticeship Benefits eligibility for qualifying Veterans
• 5% Salary Differential for Bilingual Positions
• Commuter Savings Program (Chicago only)