The Department of Innovation & Technology (DoIT) is seeking a Senior Technical Support to provide complex professional and advisory functions in IT application services, including serving as a technical liaison with vendors, analyzing system issues, and coordinating complex application development.
Requirements
- Requires knowledge, skill, and mental development equivalent to four (4) years of college with course work in computer science or directly related fields.
- Requires three (3) years of professional experience in Application Services or a related Information Technology field.
- Requires three (3) years of professional experience leading complex application development initiatives, providing technical direction, and mentoring junior staff to support project delivery and organizational objectives.
- Requires three (3) years of professional experience conducting business and systems analysis, performing feasibility studies, and applying SDLC methodologies to design, enhance, and convert major application systems.
- Requires three (3) years professional experience leveraging Azure DevOps, CI/CD pipelines, and Microsoft Power Platform, with working knowledge of Salesforce development environments and system integration practices.
- Requires three (3) years professional experience in vendor management processes, including vendor selection, RFP development, technical proposal evaluation, contract negotiation support, and serving as a primary liaison for vendor troubleshooting, escalations, and service coordination.
Benefits
- Competitive Group Insurance benefits including health, life, dental and vision plans
- Flexible work schedules (when available and dependent upon position)
- 10 -25 days of paid vacation time annually
- 12 days of paid sick time annually
- 3 paid personal business days per year
- 13-14 paid holidays per year
- 12 weeks of paid parental leave
- Pension plan through the State Employees Retirement System
- Deferred Compensation Program – voluntary supplemental retirement plan
- Optional pre-tax programs -Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP)
- Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility
