Alternative Investment Services Bank Loans Operations, Officer

Alternative Investment Services Bank Loans Operations Officer plays a key role in the success of the organization by navigating employees and the organization as a whole, striving for cutting-edge solutions, and managing day-to-day deliverables.

Requirements

• Account for the day-to-day management of a functional team(s) and manage daily service delivery and production activities performed by staff
• Primary contact and key escalation point for operational issues, provide technical expertise to resolve daily problems
• Manage production activities of Shared Service Associate I, II and Senior Associate
• Coordinate the implementation of new funds, systems and processes. Assist with client conversions and other client projects
• Identify and implement consistent operational best practices
• Assist with compliance/fiduciary reviews and audits
• Train, develop and motivate new staff, complete performance appraisals
• Provide coaching and development opportunities to staff, participate in individual on-going training and development
• Serve on committees. Help define and implement new company initiatives
• Identify any unusual or potentially suspicious transaction activity and report and/or escalate in accordance with corporate policy and guidelines

Benefits

• Retirement savings plan (401K) with company match
• Insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages
• Paid-time off including vacation, sick leave, short term disability, and family care responsibilities
• Access to our Employee Assistance Program
• Incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans)
• Eligibility for certain tax advantaged savings plans